Contact Us

For more details, please call 025-57678869

Service policy

Position:Home > Services > Service policy
 
Service purposes
Mission: Customer first; customer satisfaction is the only standard to evaluate all our works;
Goal: Improve customer satisfaction to 100%;
Slogan: Allow customers to enjoy our meticulous service;

Service policy
Service standardization and regulation: During the pre-sale, sales and after-sale service, and consulting service process, based on companys service standards to form standardized processes and prosecution system, documentation and language services, and qualification certification.
Service system: Establish two-level service system, the company is first-level service system; the offices or agents in project area or province is second-level service system so that customers can feel the meticulous services in the shortest time.
Diverse services: During pre-sale, sales and after-sale service, give customers 100% personalized attention for their satisfaction; try to meet special requirements of users besides of standardized services.
Active service: Regular visits and telephone care system can help to give solution in advance for customer based on historical cases, provide services in a short time.

Pre-sales service support
If the customers are interested in using our products, we will immediately send professional staff to make presentations of our product features for clients, introduce function, performance and expertise of our products, give detailed answers the customer wants to know, and invite customers to our company to conduct a comprehensive inspection and guidance…

Sales service support
After signing the purchase contract customers, our company will take the initiative contact with customers. During the course, we will send a dedicated staff to provide support services, and exclude possible problems. Give customers more confidence to use our products.

After-sales service support
If you have any doubts or questions after purchasing our products, please contact us, and we will contact you at the first time to help you out.
 
copyright Jiangsu Ostup Medical Products Co., Ltd.